Privacy Policy & Terms

Govind Sugar & Spices ("Devnoor Masala", "we", "us", or "our") operates the website and sells spice products under the Devnoor Masala brand. This document explains how we handle your personal information and sets out the terms that apply when you visit our website, contact us, or purchase our products. By using this website, you agree to the practices described below.

We collect information that you provide directly to us, as well as information gathered automatically when you interact with our website.

• Contact details — name, phone number, email address, and delivery address when you reach out via our contact form or WhatsApp.
• Order information — products purchased, pack sizes, and order history, where applicable.
• Communication records — messages, queries, or feedback you send us through any channel.
• Technical data — browser type, device information, and pages visited, collected automatically through standard web analytics.

The information we collect is used solely to operate and improve our business, including to:

• Respond to your enquiries, orders, and customer support requests.
• Process and fulfil product orders, including delivery coordination.
• Share updates about products, offers, or changes to our policies, where you have consented to receive them.
• Improve our website, product range, and overall customer experience.
• Comply with applicable legal and regulatory obligations, including FSSAI requirements.

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings at any time; doing so may affect some website functionality.

We do not sell your personal information to third parties. We may share limited information with:

• Delivery and logistics partners, solely to fulfil your orders.
• Service providers who support our website, communications, or operations under confidentiality obligations.
• Government or regulatory authorities, where required by applicable law.

We take reasonable administrative and technical measures to protect the information you share with us against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may contact us at any time to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or outdated information.
• Request deletion of your information, subject to legal and operational requirements.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, reach out using the contact details at the end of this page.

By accessing or using this website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of the website.

All Devnoor Masala products are manufactured and packed by Govind Sugar & Spices under FSSAI License No. 10723014000067. We take care to ensure product descriptions, weights, and images are accurate; minor variations in packaging or appearance may occur between batches.

• Product availability and pricing are subject to change without prior notice.
• Orders placed via WhatsApp, phone, or the contact form are confirmed directly by our team.
• Please store products as indicated on packaging — in a cool, dry, hygienic place, away from direct heat and sunlight.

All content on this website — including the Devnoor Masala name, logo, product descriptions, photography, and design — is the property of Govind Sugar & Spices and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.

While we strive to ensure the accuracy of information on this website, Devnoor Masala and Govind Sugar & Spices shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or our products, except where such liability cannot be excluded under applicable law.

We may update this Privacy Policy and Terms of Use from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last Updated" date at the top of this page indicates when revisions were last made. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

If you have any questions about this Privacy Policy, our Terms of Use, or how your information is handled, please reach out: